Get in Touch With Us
Whether you have a question about how sweepstakes casinos work, want to flag something on a review, or have a suggestion for content we should cover, this page explains the best way to reach us and what happens after you do.
How to Reach Our Team
Email is the most direct and reliable way to contact us. Every message is read by a real person, and we aim to reply within two working days. The more context you include — the page you are asking about, the platform in question, or the nature of your enquiry — the faster we can get back to you with something useful.
Please write to us at [email protected]
What We Can Help With
We receive a wide range of messages. Here are the most common reasons readers get in touch:
- Questions about the sweepstakes model — If you are new to social casinos and want to understand how Gold Coins, Sweepstakes Coins or prize redemption work, send us your question and we will point you in the right direction.
- State availability queries — Eligibility varies by state and operators update their terms regularly. If you are unsure whether a platform is available where you live, we are happy to help clarify what we know.
- Corrections and factual updates — We take accuracy seriously. If you have spotted something on our site that looks out of date or incorrect — a welcome offer, an excluded state, a redemption threshold — please let us know and we will investigate promptly.
- Content suggestions — Have a platform you would like us to review, or a topic you think we should cover? Reader input genuinely shapes what we research next.
- Partnership and editorial enquiries — If you represent a sweepstakes casino or a related organisation and would like to discuss how we might work together, please introduce yourself and outline what you have in mind. Note that commercial relationships do not influence our editorial rankings.
- Responsible play concerns — If you or someone you know is finding it hard to stay in control of their play, mention this in your message and we will point you towards appropriate support resources.
What to Expect After You Write to Us
When your message arrives, it goes to a member of our editorial team — not an automated system. We read what you have written before responding, so you will always hear from a person rather than a template reply.
Our target turnaround is two working days. During particularly busy periods it may take a little longer, but we will always follow up. If your message concerns a factual correction that we verify, we will update the relevant page and let you know.
About Our Editorial Standards
Sweeps Casinos reviews and ranks sweepstakes casino platforms for readers across the US. Our assessments are based on independent research — we do not claim to have deposited or withdrawn money on any platform, and we present our editorial ratings separately from any reader or user scores. Commercial arrangements with operators may generate commission for the site, but they do not determine how we rank or write about any platform.
Because sweepstakes casinos operate under a promotional model rather than traditional real-money gambling regulation, the information on our site focuses on the dual-currency structure, state-by-state availability, no-purchase-necessary entry methods, and redemption conditions. If any of that information looks wrong or has changed, we want to hear from you — reader feedback is one of the most practical ways we keep our content accurate.
For a broader look at the platforms we currently cover, see our full sweepstakes casino rankings — updated to reflect what is available to US players right now.
A Few Things Worth Knowing Before You Write
- We are an independent comparison site, not an operator. We cannot access your account on any platform, process redemptions, or resolve disputes on an operator's behalf.
- For account-specific issues — redemption delays, verification problems, or a platform's terms — the fastest resolution will always come from contacting the operator directly through their own support channels.
- We do not offer legal advice. If you have a question about whether a specific sweepstakes casino is permitted in your state, we can share what we know generally, but you should check the operator's current terms and consult applicable state law if you need certainty.
- Prize redemptions on sweepstakes platforms may carry tax obligations under federal and state rules. We are not tax advisers; if you have questions about reporting redeemed prizes, official IRS guidance or a qualified tax professional is the right place to start.
Thank you for taking the time to reach out. We read every message and appreciate readers who help us keep this site useful and honest.